Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paybest.tech@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paybest.tech@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paybest.tech@gmail.com.

General Policy

Paybest offers a 7 day return policy for products we sell . If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.

After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still WhatsApp us at 09012536972 and we will try to help if we can.

If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.

Products in the categories below are not eligible for return:

 

  • Products that have been installed, used, or altered from their original condition
  • Products with tampered or missing serial / UPC numbers
  • Products damaged due to misuse
  • Products in the Games, Music, Movies and Computer Software category that are not faulty and have been opened/unsealed
  • Products in the Beauty, Health and Personal care category
  • Jewelry, innerwear, lingerie, and socks
  • Weave on and other hair extensions
  • Products in the Books category
  • Products with broken package seals
  • Products that were ordered and received in good condition
  • Items with NO returns policy Defective products with manufacturer’s warranties have different policies:
    If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge.

 

General Return Process

1. Registration of Complaint:
Register your complaint before the return policy expires

2. Complaint Review:
Within 48 hours, your request will be reviewed by us.

3. Complaint Feedback:
After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above.

If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item.

4. Return of Item:
If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:

 

  •      The item is returned in its original packaging with all accessories intact
  •      The item is in the same condition it was in when delivered
  •      The invoice is included with the reason for return written on it

5. Return Confirmation:
Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for #4 – Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.

 

6. Resolution Processing:
Depending on the exact issue final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.

7. Final Resolution:
Your repair, replacement, refund or exchange will be on its way to you.