Refund & Return Policy

At Paybest, customer satisfaction is our priority. We are committed to supplying quality products and resolving any genuine product issues fairly and promptly. Please read this policy carefully before making a purchase.

1. 7-Day Return Policy

Customers may request a return within 7 calendar days from the date the product is delivered.

To qualify, the product must:

Be in the same condition as received.
Be returned in its original packaging.
Include all accessories, manuals, cables, and free gifts (if applicable).
Be accompanied by the original invoice or proof of purchase.

Returns requested after the 7-day period may not be accepted unless covered by a manufacturer's warranty.

2. How to Request a Return

Before returning any item, contact us through:

Email
paybest.tech@gmail.com

WhatsApp
09012536972

Return Address

Paybest Concept Limited

5 Oshitelu Street

Computer Village

Ikeja, Lagos

Nigeria

Returns sent without prior authorization may be rejected.

3. Our Resolution Policy

Every returned product is inspected by our technical team.

After inspection, Paybest reserves the right to determine the most appropriate resolution.

The available resolutions include:

Repair
Replacement
Exchange
Refund (where applicable)

Repair or replacement is our standard method of resolving eligible product issues.

Cash refunds are considered only when repair or replacement is not reasonably possible or where Paybest specifically approves a refund request.

4. Technical Inspection

Every returned item undergoes inspection before approval.

Inspection helps determine whether the issue resulted from:

Manufacturing defect
Shipping damage
Customer misuse
Accidental damage
Unauthorized repair
Improper installation
Power surge
Water damage

Products damaged due to customer misuse are not eligible for free repair, replacement, or refund.

5. Cash Refund Requests

If a customer specifically requests a cash refund instead of repair or replacement, and Paybest approves the request:

A 30% Restocking Fee shall apply.

The restocking fee covers:

Product inspection
Testing
Repackaging
Payment gateway charges
Administrative costs
Inventory handling
Operational expenses

Shipping charges are non-refundable.

Approved refunds are processed within 10 working days after inspection and approval.

Banks and payment providers may require additional time before the funds appear in your account.

6. Products Not Eligible for Return

Returns are not accepted for:

Products damaged by misuse.
Products damaged by water or liquids.
Products damaged by power surge or lightning.
Products physically damaged after delivery.
Products with broken warranty seals.
Products missing accessories.
Products without proof of purchase.
Personalized or custom-made products.
Gift cards.
Clearance or final sale items.
Beauty and personal care products.
Software, games, movies, or digital products once opened.
Products clearly marked "Non-Returnable."

7. CCTV & Security Products

For CCTV cameras and security devices:

Storage duration depends on:

Memory card capacity
Recording resolution
Motion detection settings
Frame rate
Number of cameras
Scene activity

Any storage duration quoted by Paybest is an estimate only and actual results may vary.

8. Installation Responsibility

Unless installation services have been purchased from Paybest,

customers are responsible for ensuring products are correctly installed.

Damage caused by improper installation is not covered under this policy.

9. Manufacturer Warranty

Some products include a manufacturer's warranty.

Where applicable, warranty claims after the Paybest return period should be made directly with the manufacturer or authorized service centre.

10. Payment on Delivery Orders

Customers who repeatedly refuse properly delivered orders without a valid reason may lose eligibility for future Payment on Delivery purchases.

Paybest reserves the right to request full or partial payment before processing future orders from such customers.

11. Incorrect Delivery Information

Customers are responsible for providing accurate:

Name
Phone number
Delivery address

Where incorrect information results in failed delivery, additional delivery charges may apply.

12. Fraudulent Claims

Paybest reserves the right to reject any claim that is found to be fraudulent, misleading, or intentionally false.

Customers making repeated fraudulent claims may have future purchases declined.

13. Privacy

Customers should remove all personal information, passwords, memory cards, and accounts from returned devices before returning them.

Paybest is not responsible for personal data left on returned products.

14. Limitation of Liability

Paybest's liability shall not exceed the original purchase price of the product.

Paybest shall not be liable for indirect, incidental, or consequential losses arising from the use or inability to use any product purchased.

15. Changes to This Policy

Paybest reserves the right to modify this Refund & Return Policy at any time without prior notice.

The version published on our website shall always be the current version.

16. Governing Law

This policy shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Contact Us

Paybest Concept Limited